To the Editor,
I want to shed light on a deeply troubling issue at Path Behavioral Healthcare, specifically at their Portsmouth, Ohio locations. Since January 2024, I have faced ongoing problems related to fraudulent charges to my insurance for services I never received.
Despite numerous attempts to resolve this internally, the response from Path Behavioral Healthcare has been unsatisfactory and alarming. I have provided ample evidence and fully cooperated with individuals in the billing and compliance departments over several weeks. However, the resolution offered only addressed an “overpayment” to my insurance company, failing to acknowledge the underlying fraud.
Furthermore, when I attempted to access my medical records at the Gallia Street main office, I encountered resistance. A staff member named Tammy incorrectly informed me that I needed a subpoena to obtain my records. It took legal counsel’s intervention to finally access my own records, adding to the distress of the situation.
Upon reviewing the documents, I discovered that both a case manager, Jennifer Suzanne Conkey, and a registered nurse, Stephanie Gregory Cline, were involved in fraudulent billing practices from 2022 to 2024, charging my insurance without any legitimate interaction regarding mental health or medication. I also found discrepancies, including missing therapy notes and another patient’s medical records. When I contacted Mr. Carl Noyles, the chief of complaints, he asked that I return the other patient’s medical records. This request, however, represents a significant HIPAA violation.
The gravity of this misconduct and its impact on a company’s reputation and integrity cannot be overstated. Systemic issues within Path Behavioral Healthcare demand urgent attention. Despite contacting the compliance team and Mr. Noyles, no meaningful action has been taken, and both individuals remain employed by the company. I have filed complaints with various agencies, including CARF, the Ohio Board of Nursing, the Ohio Department of Mental Health and Addiction Services, and the Ohio Attorney General’s office.
I urge everyone to diligently review their Explanation of Benefits (EOB) statements to ensure they are not being overcharged or billed for services they never received. This experience has underscored the importance of staying vigilant about one’s medical and insurance records.
It is clear that this situation requires public scrutiny and accountability. I urge Path Behavioral Healthcare to address these issues transparently and take immediate steps to rectify the systemic problems within their organization.
Sincerely,
A Concerned Citizen.